Advice to utilities and grid operators
Business Process Management for Utilities and Grid Operators
Due to EU-wide efforts to open once regulated markets conditions are in permanent change for power suppliers, grid operators and infrastructure providers in general.
Unbundling claims to both legally and operationally disintegrate former integrated companies and put long established and economically important synergies at stake.
There is only one choice to maintain and even extend those synergies while fully complying with the goals of unbundling and the opening of the markets known in Europe as “Liberalization”: Business Process Management acts as tool to define intra- and extra-enterprise relationships and interfaces to clearly work out responsibilities. Outsourcing of former core tasks is an additional but challenging option.
Asset management as an additional challenge deeply interacts with strategies concerning maintenance, investment policy and service levels and needs to be based on evaluated facts about the current situation and the susceptibility to changes. This susceptibility can be optimally traced by analysis of business processes.
Business process management is also the way of choice to accomplish organizational restructuring. It helps to work out which tasks belong to core business competence and which organizational units are responsible respectively necessary to fulfill those tasks. Any organizational change can thereby deducted to clearly visible economic facts, which dramatically increases acceptance by all employees.
As could be seen by professional experience the easiest way to gain best results is a top-down strategy.
In a first step core competences are defined closely together with the top management.
In a second step middle management task groups are formed for each core competence. Those task groups help to evaluate the current business processes.
During the evaluation of the business processes we start with optimization in order to keep any feedback loop small and fast acting.
Subsequently the optimized processes are consistently documented in ISO 9000 complying manner. Since business process documentation can be accomplished using state of the art software (e.g. ARIS) it is easy to use it as basis for any further process optimization, simulations or even for certification purpose according to e.g. ISO 9000, EN 17025, EN14000 or EMAS.
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